Terms & Conditions
I. Contractual parties
Your contract is with Slipstream Sports Limited (Company registration number 14530449), trading as Slipstream Adventures, whose registered address is at 8 Churchill Close, Tadley, RG26 3NH, UK. Slipstream Sports are hereinafter referred to as ‘Slipstream’, ‘Slipstream Adventures’, ‘the Company’, ‘we’, ‘I’, or ‘us’ in respect of these Terms and Conditions, which apply to all of the services and products listed on our website, emails or brochures.
For the purposes of these Terms & Conditions The Client or ‘you’ is the paying customer, whether that be a member of a private group or an individual joining a group. As a paying customer in a private group, you confirm that you have the authority to book on behalf of all other people within your group, for whom you will be responsible in accordance with these Terms and Conditions.
All Slipstream Adventures Holidays are subject to the following terms and conditions. By completing your booking form and paying monies to Slipstream Adventures you are confirming that you have read and understood these conditions and accept that they form a contractual agreement between yourself and Slipstream Adventures. Please ensure you read them carefully, we will be happy to answer any questions you may have.
II. Booking and payment
All bookings are made and accepted in accordance with ‘The Contract.’ The Contract comprises: a) These Terms and Conditions, b) If relevant, the specific itinerary discussed with us, and c) the booking form, all of which are hereby incorporated into and shall constitute the entire contract made between the Company and the Client. Where there is a discrepancy, these Terms and Conditions will prevail.
The Contract is held between the person paying for the trip and the Company. By paying a monies to Slipstream Adventures you are creating a contract between you – and your travelling companions – and the Company. Failure to pay the full balance (or at least provide proof of payment) within 48 hours of submitting the booking form will result in the cancellation of the Client’s booking. This decision is at the Company’s discretion.
For ‘BeSpoke’ itineraries we require a one-off £250 non-refundable deposit in order to hold dates and begin designing your journey. Once all elements of the itinerary are agreed a 25% Confirmation Deposit shall be requested from all parties on the trip. When payment is received and confirmation is given to the Client, the Contract is in place.
In the case of international payments, the Client will ensure that the full GBP Sterling amount is received by the Company after all bank charges and any interest rate fluctuations have been levied.
Payment is made via Stripe directly through the website to secure a booking. The remaining balance is to be paid via a Stripe payment link or bank transfer to The Company.
Please make sure you have the permission of your travelling companions before inputting their details into the Company’s online booking form. Likewise, by providing us with their contact and other personal details, you agree that we may contact them in relation to their holiday with Slipstream Adventures.
We reserve the right for whatsoever reason to return the payment to you and refuse acceptance of your booking at any time.
To make a booking, you must be 18 years old.
III. Failure to pay the balance of the payment when due
If the balance of the monies due from the Client to the Company is not paid 10 weeks prior to departure, we retain the right to treat the Contract as cancelled by the Client and retain all monies. The client will receive a warning of this and have a maximum of 7 days for the balance to be received by The Company
If the price the Client pays is based on a group number, all monies from all members of the group must be received by The Company within 7 days for the booking to be confirmed. If the rest of the group fails to pay within 7 days, the Client’s group size will be counted based on the number of people that have paid thus far and be charged accordingly.
IV. Date of departure
The Date of Departure is the date of commencement of the holiday
V. Travel requirements
You must ensure you are medically fit to travel and participate in the holiday. We accept no responsibility for any losses you incur or any element of the holiday that you are unable to participate in, on account of your health or fitness. It is your responsibility to ensure that you research your intended destination(s) and activities to determine whether you are able to participate and that you are at the required fitness level to undertake the holiday.
Medical vaccinations, passports, visas etc. are not the responsibility of the Company, but the Client. Where required, you must arrange them yourselves prior to departure. We take no responsibility for the cancellation of your trip in the event that you are not allowed to fly or continue your holiday. If you are unable to travel due to not being able to obtain (or not having) the appropriate travel documents we reserve the right to retain the cost of the trip.
The Client acknowledges that they are responsible for making themselves aware through Foreign Office advice, State Department warnings and any other sources available to them, about the entry requirements and safety of the countries and areas in which they will be travelling and to make their decisions accordingly.
Airport transfers to and from Geneva are included. This includes 1 group transfer from Geneva and 1 group transfer to Geneva. For larger group sizes than 8 we will request a large 9+ seater vehicle however this isn’t always possible and you may travel separately i.e. for 9 people, 8 people in 1 van and 1 person in another shared transfer.
VI. Amendments and cancellations by The Client
If after you have paid for your holiday and you wish to change your arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be from the person who made the booking. Pricing for private groups is determined by the number in the group. If group numbers increase it may be possible to reduce the price for all remaining group members. Likewise, if group numbers diminish at any point in the lead-up to a client’s travel dates the company reserves the right to increase the price for all remaining members of the party.
Your holiday is subject to cancellation penalties depending on how late you cancel in writing to us. If you cancel your holiday, the following fees will apply: 60 days or more prior to departure – loss of 25% of total holiday cost; 59-46 days before departure – loss of 50% of total holiday cost; 45-30 days before departure – loss of 70% of total holiday cost; less than 30 days – loss of 100% of total holiday cost.
Any transfer of bookings made by The Client causing a difference to the itinerary agreed with The Company must be made no less than 30 days prior to arrival.
VII. Amendments and cancellations by The Company
The itinerary for your holiday is dynamic and not fixed, neither for you nor for us. Weather conditions may force us to change a planned route. This will be discussed with your party close to the time of the event and will be based on safety and the will of the group. We may also have to alter an itinerary due to unforeseen circumstances. We will always seek to maintain our high standards and give you the best experience possible in the current conditions.
Occasionally changes may occur without prior notice for reasons over which we have no control. The Company reserves the right to make changes without prior notice at any time, both before and during the holiday. It is agreed that a published itinerary constitutes only an indication of what the holiday plans to accomplish and is not constitute a contractual obligation on the part of the Company.
The Client agrees that the nature of the holidays offered by the Company requires a degree of flexibility and that the contents and timings of the holiday (including the arrival time at the holiday’s destination, changes in route or method of transport) may be materially and consequentially affected as a result of ‘force majeure’, weather, local political conditions, man-made or natural disasters (including landslides, earthquakes and severe flooding), entry or border difficulties, mechanical breakdowns, flight cancellations, sickness or other unforeseen circumstances. You agree to accept this flexibility and to accept that we cannot be held responsible for delays and alterations in the schedule, or for expenses incurred as the result of any delay or alterations arising from any such circumstances over which we have no control.
When a major change becomes necessary before the holiday departure, notification of such alterations will be sent to the Client’s last known address (email or postal) as soon as the Company becomes aware. The Company will in its sole and absolute discretion (acting reasonably) decide what constitutes a major change of itinerary, and the Client agrees to accept the same.
If a major change to an itinerary is necessary prior to the commencement of the holiday – including a date change – the Client will have the choice of either accepting the change of arrangements, taking another available holiday from the Company, or cancelling the holiday and receiving a full refund provided that the major change is not due to flight cancellations, civil or political unrest or ‘force majeure’ or any other reason beyond the control of Company, and provided they do so within 14 days of notification.
The Company reserves the right to alter itineraries after departure, without refund, if it is believed by the Company to be in the interest of the Client to do so. If an itinerary has to be changed during a holiday, the Company will decide on the new itinerary. The Company should in its sole and absolute discretion decide what constitutes a major change of itinerary (and the Client agrees to accept the same). Should a Client choose not to participate in the revised itinerary and cancel the holiday, reasonable help will be given to facilitate their return to the place of origin of travel, but no refund or compensation will be payable in respect of any unused accommodation or any other services on a holiday.
Be aware that wherever specific amenities or activities are mentioned in itineraries, including BeSpoke Itineraries, they are offered subject to availability and may therefore be subject to change. This includes hotel and other accommodations, specific meals, guides and other activities. We will always try to inform the Client of any changes to all itineraries.
The Company retains the right to change or cancel your holiday entirely in extreme circumstances, for example, if your safety or the quality of the trip, in our opinion, is deemed to be compromised. If we cancel your trip, we will reimburse all monies that we can retrieve from our suppliers. However, we cannot be held responsible for losses you may incur with third parties, such as airlines or hotels. For this reason, we require that you obtain suitable insurance.
In the event of cancellation caused by your group not reaching minimum numbers (of 8 unless fewer numbers have been agreed with The Company), then the Company shall notify the Client not less than 10 weeks prior to departure that the minimum numbers have not been met and the holiday is cancelled, in which case we will be refunded as per the previously stated terms in section VI.2
VIII. Company and Client responsibility
The Client’s booking is accepted on the understanding that they realise the potential risks and hazards that can be involved in holidays of the kind provided including injury, loss or damage to property, discomfort and inconvenience. The Client also accepts that they will travel to areas where possible problems may include forces of nature, sharing the road with motorists, and the closure of amenities. The Client also accepts any risks associated with altitude, illness, disease and physical exertion knowing that access to medical services may take a long time. For each holiday the Company will use locally arranged transport as shown in the specific holiday itinerary.
The Client agrees that the obligation of the Company to the Client is to use reasonable skill and care to select competent, independent sub-contractors to provide reasonable transport. As such The Company accepts no liability for the personal property of the client when using subcontracts for example the transfer company and the accommodation provider. It is the client’s responsibility to insure their personal property such as their luggage and equipment including bikes for transport damage, theft or loss.
The Company does not accept liability for compensation should there be no fault on the part of the Company or its suppliers and the reason for the improper performance of the holiday arrangements was either the Client’s fault, the actions of someone unconnected with the holiday arrangements or could not have been foreseen or avoided by the Company or its suppliers even if all due care had been exercised. Where the Client does suffer personal injury or death as a result of an activity forming part of the holiday arrangements booked with the Company, the same conditions shall apply.
XI. Limitation of liability
Our responsibility does not start until you meet the group at the designated start point overseas; usually the airport at the start of the trip. We are not responsible for any additional expenses incurred by you in getting to the meeting point.
X. Travel insurance
Everyone who books a holiday through us must take out sufficient insurance to cover the loss or damage of baggage, and all equipment (including, but not limited to, bicycles, helmets and electronic equipment such as personal navigation devices whether hired or otherwise). Insurance should also cover medical expenses and any repatriation costs if you become too ill to continue with your holiday.
The Company recommends that you purchase insurance specifically designed to cover the type of holidays that we offer and to the specific destinations you will be travelling to. Any claims associated with matters for which you are insured must be directed to your insurers. It is your responsibility to ensure you arrive at the start of the holiday within a reasonable time to commence the start of the journey, as we cannot refund you outside the terms of our Terms and Conditions. We do not include international flights in our holidays and so if you have booked flights independently, we advise that you arrange insurance to cover any costs incurred if we are forced to cancel or change your holiday or if your airline cancels your flight and you are unable to make it to the start of your holiday.
We are not ATOL or ABTA accredited.
The Client’s insurance coverage should extend for the planned duration of the holiday and at least an additional day.
Slipstream Adventures is partnered with Bikmo insurance which can provide insurance for the nature of the holiday. Bikmo Insurance gives Slipstream clients a 5% discount on their insurance policies, contact us for the discount code.
XI. Marketing
The Client agrees that the Company, or their partners, may use any photographic or film records of the trips for promotional and/or commercial purposes without any remuneration to the Client. The Client agrees to assign all rights, titles and interests they may have in or to any media in which their name or likeness might be used to the Company.
If the company is running any promotions, they can only be redeemed through a direct booking, not through a 3rd party promoter. Only one promotion can be applied at any one time.
Merchandise and the sale or promotion of is subject to availability.
The Client, and all members of the group, agree to allow the Company to contact them by email to let them know our latest news and any offers.
All media sent to the Company by the client is then usable by the Company without any remuneration or permission.